Glazebrook & Co Window Cleaners

Draft preview. Bookings made here go into a test diary, and no card is charged.

Our team has cleaned London’s windows since 1987.

Enter your postcode and the number of windows to see a fixed price. You can then choose a day and pay online.

Our teams work in Chelsea, Kensington, Notting Hill, Holland Park and Mayfair, with other areas on request.
Our cleaners are employed by us, DBS-checked and insured.
The price includes parking and, in Mayfair, the Congestion Charge.

How to count

WindowCleaned inside and out.

ConservatoryAll the glass inside and out, including the roof.

Glass door setEach 4m run of sliding or folding doors, inside and out.

Other services

Jet washing, railings and bin cleaning can be added in the price box.

For the other services, click Price on enquiry and we will email you a price.

Where we work

Prices are online for the postcodes below.

Chelsea

SW3 · SW10

Including the King's Road.

Kensington

W8 · SW7

Including South Kensington.

Notting Hill

W11 · W2

Including Bayswater.

Holland Park

W11 · W14

Including Holland Park Avenue and Addison Road.

Mayfair

W1K · W1J · W1S

Prices include the £18 Congestion Charge.

Inside the M25

PRICE ON ENQUIRY

Use the enquiry form and we will email you a price.

Book a clean

Find your address, then choose a day and a start time. You pay by card when you book.

Your address

Postcode

Day and start time

AvailableOne or two times leftBooked

How often

Just once Every 6 weeks, save 10% Every 8 weeks, save 5% Every 12 weeks

Your details

Your name

Mobile

Access and parking

How did you hear about us? (optional)

Before you book If my clean is within 14 days, I ask you to start before my cancellation period ends. If I cancel after you have started, I will pay for the work already done. I accept the terms and conditions and have read the privacy notice. We email customers when their windows are due for another clean, and now and then about our other services. Tick here if you would rather we did not. You can also stop these emails at any time from the link in each one.

If you cancel less than 72 hours before the clean, we charge 50% of the price. See the terms for the full cancellation rules.

Questions

What counts as one window?

Each frame that opens counts as one window, so a bay with three sashes is three windows. A window more than 1.5m wide and more than 1.5m tall counts as two windows. Each 4m run of sliding or folding glass doors counts as one door set.

Do you clean inside as well as outside?

Yes. Every window, glass door and conservatory is cleaned inside and out, and the prices on this page include both.

What happens after I book?

We text you to confirm the arrival time and who is coming. Two of our team carry out the clean, using water-fed poles from the ground where they can.

Do I need to be in?

We need to get inside to clean the inside of the windows. If you will be out, you can leave a key with a porter or neighbour and tell us in the access notes.

What is the rain-repellent finish?

It is a clear treatment we wipe onto the outside of the glass after cleaning. It helps rain bead and run off, and we reapply it at each visit. It adds 20% to the price of your windows, conservatories and door sets. We do not apply it to self-cleaning glass.

Is there a minimum charge?

Yes. The minimum charge is £150 a visit, and the price shown already includes it.

How do I pay?

By card when you book. For regular cleans, you pay for the first clean when you book, and we charge each later clean to the same card 4 weeks before it is due. If the work is different on the day from what was booked, we agree any change with you before we start.

Can I cancel?

Yes. If you cancel at least 72 hours before the clean, we refund you in full. If you cancel later than that, we charge 50% of the price, because we cannot rebook the team at such short notice. Within 14 days of booking, you can still cancel for a full refund at any time before the clean starts, as with any online purchase.

Are you insured?

Yes. We have £5m of public liability insurance, which covers the property we work on, and employers' liability insurance for our team.

Ask for a price

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For gutters, roof lanterns, general maintenance or an address outside our areas, tell us what you need and we will email you a price.

Diary

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Click an arrival time to block it or free it again. Customers cannot book blocked times.

Terms and conditions

Back to the site

Draft for review by a solicitor before launch.

These terms apply when you book a clean with us. Please read them before you book, because you accept them when you pay.

1. Who we are

Glazebrook & Co Window Cleaners is a trading name of Albyns Limited, a company registered in England and Wales with company number 06793582. Our registered office is 41 Paradise Walk, London SW3 4JL.

Our trading address is Unit 8, 41 Paradise Walk, Chelsea, London SW3 4JL. You can email us at hello@glazebrookandco.com. Our VAT number is GB 946 9008 94.

2. What we do

We clean windows, glass doors and conservatories inside and out. We also jet wash patios and front steps, wash railings, polish door brass and clean wheelie bins, at the prices shown on our website.

We clean from the ground with water-fed poles where we can, and use ladders where we cannot.

For other services, such as gutters, we give you a written price before we start.

3. Prices

The price shown when you book is the price you pay. It includes VAT, parking and, in Mayfair, the Congestion Charge. The minimum charge is £150 a visit.

We count windows as follows:

Each frame that opens counts as one window, so a bay with three sashes is three windows.
A window more than 1.5m wide and more than 1.5m tall counts as two windows.
Each 4m run of sliding or folding glass doors counts as one door set.

If the work on the day is different from your booking, we tell you the extra cost before we start. You can agree to it, or we clean only what you booked.

We may change our prices for future bookings. For regular cleans, we tell you at least 30 days before a new price applies, and you can stop the cleans without charge.

4. Payment

You pay by card when you book. For regular cleans, you pay for the first clean when you book, and we charge the same card for each later clean 4 weeks before it is due. You agree to these charges when you book.

We do not add a charge for paying by card.

5. Bookings and regular cleans

Your booking is confirmed when we send you a confirmation email. The email includes a copy of these terms.

A regular clean takes place every 6, 8 or 12 weeks on the same day and at the same time, for up to 12 months. If one of those times is not free, we contact you to agree another.

Regular cleans every 6 weeks are 10% cheaper, and every 8 weeks 5% cheaper. Cleans every 12 weeks are at the standard price. The discount applies to every clean in the series, including the first. It comes off the whole price, including any minimum charge and the Congestion Charge.

You can stop regular cleans at any time by emailing us. We refund any clean you have already paid for that is at least 72 hours away. The cancellation charge in section 7 applies to a clean that is less than 72 hours away.

We may need to move a clean because of bad weather or a safety risk. If so, we offer you another time or a full refund.

6. What we need from you

Access to the property and to the inside of the windows at the booked time, or keys left as agreed in your access notes.
Fragile or valuable items cleared from window sills and from the area in front of the windows. We may move light items, but we do not move heavy furniture.
Notice of any self-cleaning, leaded, stained or filmed glass, and of any window that is damaged or hard to open.
Notice of alarms and pets, so that we can work safely.

7. Cancelling

You can cancel within 14 days of booking for any reason. If the clean has not started, we refund you in full. If you asked us to start within the 14 days and we have done some of the work, you pay for the work done up to the time you cancel.

After those 14 days, and for later cleans in a regular series, we refund you in full if you cancel at least 72 hours before the clean. If you cancel less than 72 hours before the clean, we charge 50% of the price, because we cannot rebook the team at such short notice.

If we arrive at the booked time and cannot get in, we treat this as a cancellation less than 72 hours before the clean.

To cancel, email us or send the cancellation form at the end of these terms. We refund you to the card you paid with within 14 days of your cancellation.

We may cancel a booking if the work would not be safe. If we do, we refund you in full.

8. Damage and complaints

Before we start, we photograph the windows and anything that is already damaged. We can send you the photographs on request.

If we damage anything, we tell you straight away and either put it right or pay for the repair.

Please tell us about any problem with a clean within 48 hours, so that we can come back and look. If part of the clean was not done properly, we come back and clean it again at no charge.

To complain, email us with your address and the date of the clean. We reply within five working days.

9. Our responsibility to you

We are responsible for loss or damage we cause by failing to use reasonable care and skill, or by breaking these terms, where that loss was foreseeable.

We are not responsible for damage that was there before we started. Nor are we responsible when an existing fault gives way during a careful clean, such as a failed double-glazing seal, loose putty, a broken sash cord or flaking paint.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

We hold £5m of public liability insurance.

10. Your information

We use your details only to arrange and carry out your cleans. Our privacy notice explains how.

11. Other terms

We may update these terms. The terms in force when you book apply to that booking. For regular cleans, we tell you at least 30 days before a change applies.

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.

Cancellation form

Complete and return this form only if you wish to cancel.

To: Albyns Limited, trading as Glazebrook & Co Window Cleaners, Unit 8, 41 Paradise Walk, Chelsea, London SW3 4JL. Email: hello@glazebrookandco.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

Privacy notice

Back to the site

Draft for review before launch.

This notice explains what we do with your personal information when you book a clean or contact us.

Who we are

Albyns Limited, trading as Glazebrook & Co Window Cleaners, is responsible for your information. Albyns Limited is registered in England and Wales with company number 06793582. Our address is Unit 8, 41 Paradise Walk, Chelsea, London SW3 4JL, and our email is hello@glazebrookandco.com.

What we collect

Your name, mobile number, email address and the address to be cleaned.
Your booking: the windows and services, the price, the dates and your access and parking notes.
Photographs of the outside and inside of the windows we clean, taken before and after each clean.
Payment records. Your card details go straight to our card payment provider, and we never see your full card number.
Emails and messages you send us.
How you heard about us and, if you followed a link from one of our cards or adverts, which one.

Why we use it

To take your booking, carry out the clean and take payment. We need this information to perform our contract with you.
To keep a record of the condition of your windows, so that any damage question can be settled fairly. This is in our legitimate interests and yours.
To keep accounts and records the law requires us to keep.
To email you when your windows are due for another clean, and now and then about our other services. The law allows this for our customers, as long as you can say no. You can do that when you book, or at any time from the link in each email.
To see which of our cards and adverts bring us bookings. This is in our legitimate interests.

If you ask us to stop emailing you, we keep your email address on a list so that we do not email you again. We never sell your information.

Who we share it with

Our card payment provider, to take payment.
The services that run our website, booking diary, address finder, emails and text messages.
Meta, the owner of Instagram and Facebook, if you accept its cookie. See Cookies below.
Our accountants.
Our insurers, loss adjusters and lawyers, if there is a claim.
The police or other authorities, where the law requires it.

Some of these services may store information outside the UK. Where they do, we make sure the transfer is protected as UK law requires.

How long we keep it

Booking and payment records: six years after the end of the financial year they relate to, as the tax rules require.
Photographs: 12 months after the clean, or until any claim about that clean is settled.
Enquiries that do not lead to a booking: 12 months.

Cookies

This website does not use cookies or tracking. Its pages load fonts from Google Fonts, which receives your device's internet address to deliver them.

Your rights

You can ask us for a copy of your information, and ask us to correct it, delete it, or stop or limit using it. You can also object to our use of it, or ask for it in a form you can pass to someone else. Email us and we will reply within one month.

If you are unhappy with how we use your information, please tell us first so that we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Glazebrook & Co

Menu

Other services

Where we work

Chelsea

Kensington

Notting Hill

Holland Park

Mayfair

Inside the M25

Book a clean

Thank you

Questions

Ask for a price

Thank you

Diary

Visits

Terms and conditions

1. Who we are

2. What we do

3. Prices

4. Payment

5. Bookings and regular cleans

6. What we need from you

7. Cancelling

8. Damage and complaints

9. Our responsibility to you

10. Your information

11. Other terms

Cancellation form

Privacy notice

Who we are

What we collect

Why we use it

Who we share it with

How long we keep it

Cookies

Your rights